AI Private CleanerRefund & Cancellation Policy
AI Private Cleaner · Last updated: November 5, 2026
This Policy explains how to cancel an AI Private Cleaner Premium subscription and when you can get a refund. It applies to subscriptions purchased from AdProfex Ltd, registration number HE 435565, Omonoias 13, SOHO EMBASSY, 3052 Limassol, Cyprus, on https://ai-private-cleaner.fnlfx.com, on https://www.picmop.com or on a subdomain of picmop.com, and forms part of our Terms of Use. Subscriptions purchased inside the App through the Apple App Store are billed, managed and refunded by Apple under Apple's terms; please contact Apple for those.
| Plan | Introductory period | Then, until you cancel |
|---|---|---|
| 1-Week Trial | US$1.00 / £0.99 / ¥160 for the first 7 days | US$29.99 / £24.99 / ¥4,980 per month |
| 1-Month | US$11.99 / £9.99 / ¥1,980 for the first month (30 days) | US$29.99 / £24.99 / ¥4,980 per month |
| 1-Year | US$59.99 / £49.99 / ¥9,800 for the first year (365 days) | US$149.99 / £124.99 / ¥24,800 per year |
Prices include any applicable taxes. Every plan renews automatically at the price shown in the last column until you cancel.
1. How to cancel
You can cancel at any time, without giving a reason, using the "Cancel subscription" link in your purchase confirmation email or by writing to support@picmop.com from the email address used for the purchase. A cancellation request we receive before your renewal date is honoured even if we process it after that date.
Cancellation stops future charges. You keep Premium until the end of the period you have already paid for. To avoid being charged the regular price, cancel before the end of your introductory period (7 days, 30 days or 365 days, depending on your plan).
Deleting the App does not cancel a subscription. A subscription purchased on our web pages is not managed through your Apple ID and cannot be cancelled in the App Store settings.
2. 21-day money-back guarantee
If you are not satisfied with AI Private Cleaner, you can request a full refund within 21 days of your first purchase. We will refund the payments made during that period and cancel your subscription.
3. Renewal charges
After the first 21 days, payments for renewal periods are generally non-refundable. If you were charged for a renewal you did not intend, contact us within 48 hours of the charge and we will review your request. We always refund charges made in error, such as duplicate payments or a charge made after a valid cancellation. If Premium could not be activated in the App after your purchase and our support team could not resolve the problem, we will refund the payments for the period in which you could not use Premium.
4. Your legal rights
Nothing in this Policy limits rights you have under the mandatory consumer protection laws of your country. If you live in the European Economic Area or the United Kingdom, you have a legal right to withdraw from your purchase within 14 days; our 21-day guarantee covers this period in full.
If you live in Japan: the cooling-off right under the Act on Specified Commercial Transactions does not apply to online (mail-order) purchases, and the law does not require a refund for a digital service once you have started to use it. We nevertheless apply the voluntary guarantee and the other refund rules in this Policy to customers in Japan.
5. When a refund may be refused
We may refuse a refund requested outside the periods described above, or where we find fraud, abuse of this guarantee (for example, repeated purchases and refund requests) or a serious breach of our Terms of Use.
6. How to request a refund
Write to support@picmop.com with the subject "Refund request" and include the email address used for the purchase and the date of the charge. We reply within 5 business days. Approved refunds are returned to the original payment method, usually within 5–10 business days, depending on your bank. A refund ends your subscription and access to Premium.
Please contact us before disputing a charge with your bank — we can usually resolve the issue faster.
7. Seller information and contact
AdProfex Ltd, registration number HE 435565, Omonoias 13, SOHO EMBASSY, 3052 Limassol, Cyprus. VAT: CY 10435565Y.
Email: support@picmop.com. For customers in Japan: the price, payment timing and service start are shown at checkout; payment is taken at the time of purchase and on each renewal date; Premium is available in the App immediately after payment, once you install the App using the link shown after purchase; cancellations and refunds are handled as described in this Policy; our telephone number is provided without delay on request. Full details are available on our Specified Commercial Transactions Act page at https://www.picmop.com/tokushoho.